You may receive a confirmation email directly from the low-cost airline. Opodo is not responsible for any costs incurred as a result of these checks. Please note that some flights include free cancellation, including all service charges, until midnight on the day of purchase and only available during call centre opening hours. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions. This section refers to flight bookings only. Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions: We offer star ratings as a general guide. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. Save up to 40% Book now Plan your ideal holiday. The User agrees not to use this Website for illegal or prohibited purposes. All software used on the Opodo Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. 1.2 This Platform is operated by Vacaciones eDreams, SL, duly incorporated in Spain and registered in the Trade Registry of Madrid with registered office address at Calle Conde de Peñalver, 5, - 1º Ext. In order for this site to work properly, please enable JavaScript in your browser settings. Many of the Services booked with us in the UK are financially protected by the IATA scheme, which could provide you with financial protection should Opodo go out of business. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. To the extent legally permitted both parties are subject to the jurisdiction of the Courts of the city of London for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between Opodo and the User. 4.4.2. Accordingly, we confirm which protection may apply to your booking in your booking confirmation email. Rent your car with free cancellation. By choosing direct debit as payment method Opodo will be authorised to collect the complete amount of booking from your account at once. This fee consists of fees taken by the bank and the additional expenses incurred by Opodo. If you wish to review the relevant Travel Supplier's terms, we refer you to the Conditions of Carriage page of our Website where the Travel Supplier's terms are available through a link. They asked me to call up Opodo to confirm the booking, when i called them they just gave a blunt answer that my tickets couldn't be confrmed but they never bothered to inform me either by mail or phone. For more information about EC Regulation 261/2004, please click here. In Germany, for example, your compensation claim is valid for up to 3 years.In the UK, it’s 6!Most countries offer a generous time period in which to submit your claim, but watch out for Sweden: Swedish claims must be submitted within two months of the flight incident. In relation to hotel and other accommodation the conditions set out in Annex 3 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Book a flight with Transavia! Please note that low-cost airlines may depart from smaller, regional and/or secondary airports. One of our agents will help you to complete your booking. 3.2.7. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. This can even be the case when flying with the same airline, if for instance one flight is international and the other is domestic. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. 3.3.3 Where you have purchased a fully refundable ticket that money will be refunded to you either by Opodo (less the £25 per person Opodo handling fee) or the airline as applicable. Road trips break the routine and are an excellent way to explore new places. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. Opodo is not responsible for the costs of any transfers between airports or terminals that you may incur. 6.4 Opodo's liability for damages shall at all times be limited to the fees received by Opodo for the services provided, subject to the applicable local implementation of Directives 93/13/EEC and Directive 90/314/EEC. All drivers must display a full valid driving licence at time of pick up. je repete prix du billet sans assurance 530 euros apres penalité d'annulation un remboursement de 61,50 c'est 450 euros qui ont ete dérobé et ca s'en avoir eu la prestation car annulation,ni meme de facture d'annulation ou justificatif avec toutes les deductions de taxes,penalités de OPODO ainsi de la compagnie qui effectue le vol! Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter. booking as described in Section 3.1.1 above, TWENTY FIVE POUNDS (£25) per 1.1. By using this Website to book products and/or services, you authorise Opodo to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change. Card owner must be one of the traveller, holding his card while check in; You can book for up to 7 travellers and 7 infants at a time. Avec Opodo vous aurez accès à plus de 450 compagnies aériennes, 1,1 million d'hôtels et une large sélection de séjours tout compris dans le monde. We accept no responsibility for customers who do not possess the correct documents. In this instance, the most restrictive fare rules will be applied. Please remember that if the details on the ticket do not coincide with the ID document presented by the passenger, the airline reserves the right to refuse the passenger to board the aircraft. Réservez votre vol abordable avec le code GOAPP10 et économisez 10 €. All your booking details will be sent to this email address. Si l'annulation se produit en dehors de nos heures d'ouverture, peu de temps avant le départ, vous devez annuler directement auprès de la compagnie aérienne et de l'hôtel/du site concerné. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or cheques sent through the post. 2.1 A "booking" means any order for products or services you make on our Website which is confirmed by us. Your contract of carriage with the operator is therefore directly enforceable against the operator without any intervention by us. which can also vary depending on the passenger's nationality. Please be aware that these checks are only carried out during our standard business hours. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Customers renting a vehicle for pick-up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence. Please note that the airline payment and payment to Opodo for any other products or Opodo charges may appear as separate transactions on your credit card statement. Those terms and conditions may not give rewards on all types of fare and class of service. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. Where you will pay later, for example a post-pay hotel booking, or Opodo receives the price from the airline in a currency other than sterling and converts it to sterling, the applicable exchange rate will be that applied by your card provider at the time of payment. If you elect to purchase Travel Insurance through Opodo website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Log in to Prime . 3.7.2 Different airlines offer different loyalty programmes. In relation to the “special requests” options relating to any product (eg meals, disabled facilities, child seats etc. IATA-accredited agent. above, Processing refundable tickets for You should read all fare rules pertaining to your reservation. For more information about EC Regulation 261/2004, please click here >. We offer star ratings as a general guide. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. 3.5.4 In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. However, protection does not apply to all the Services we provide. Book your flights here. Manage booking . In instances where it is not possible to access the Travel Supplier's terms by a link, we will at your request provide the Travel Supplier's contact details so that you may contact them. Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Should you require more information, please contact us. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Please see clause 2.3 for details of how to access the Travel Supplier's terms and conditions. Please ensure you read all fare terms and conditions relating to your booking. 2.3. There can be additional terms which are specific for each fare. Search cheap flights and compare airfare with all airlines including low cost airlines. Opodo or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. Recherchez-vous un vol abordable ? Enter your email and we'll send you the instructions to recover your password: Follow the instructions in the email to reset your password. Seit Wochen versuche ich vergeblich über unterschiedliche Kanäle jemanden zu erreichen. It is your responsibility to make sure that your account has sufficient funds. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Opodo, as intermediate party, is not responsible for such schedule changes or cancellations. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Opodo mets à votre disposition un numéro de téléphone pour les réservations et demande d’informations. Please read these Terms and Conditions before using Opodo's website (Website) and making any booking. We use cookies and share your info with third parties to customise advertising, analyse traffic and provide social media related services. Opodo makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). All timings are estimates only, and We do not have any liability to you for any delay which may arise or for any schedule alterations. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (eg airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. 5.3. Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? In such cases, the amount taken from your card may differ slightly from this amount, as it depends on the exchange rate used by the low-cost airline. Opodo reserves the right to deny access to the Website at any time without notice. 1.5. If you have booked a low-cost airline flight as part of a Flight + Hotel package, please refer to section 4.6 above. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. 3.5.2 Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. In particular, any type of use of the images contained on the Opodo Website outside this Website is strictly prohibited without the express consent of Opodo and/or its Suppliers. If changes or cancellations are permitted, then please call Opodo to make the change. The User shall not resell to third parties products or services purchased through this Website. Opodo reserves the right to change or update these T&Cs from time to time without prior notice to you. 3.3.2 Refunds, if applicable, will be processed to the form of payment used at the time of booking. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. You will be protected when you book a flight and accommodation as part of the same booking. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking. Please also note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. You should take health advice about your specific needs as early as possible prior to your departure. I'll never use Opodo again. Please contact the hotel directly to confirm the exact bed configuration before purchase if required. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. In relation to car rental the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these General Terms and Conditions (hereinafter referred to as “T&Cs”). Opodo et problème de remboursement - forum Avion - Besoin d'infos sur Avion ? Useful. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein. Unless we have provided you with specific cancellation terms, please be aware that in the event of cancellation or no show you will normally be required to forfeit the entire booking amount. Annulation billets site OPODO - forum Avion - Besoin d'infos sur Avion ? You must notify us immediately if you change your email address or contact telephone number. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. hotel, motel, apartment, bed & breakfast), attractions (e.g. Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. 8.4.2 If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission. Enter your email and we'll send you the instructions to recover your password: Follow the instructions in the email to reset your password. While we may offer to give you time or extend a deadline for you to provide us with further information we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. Some itineraries require a change of plane en route. The inclusion of links to other Websites does not imply that Opodo promotes, vouches for, guarantees or recommends these sites. Le comparateur d'Opodo vous permet en effet d'accéder aux offres des plus grands agences de location du monde et notamment : Avis, Hertz, Europcar, Enterprise, Sixt, etc. Accordingly, Opodo shall charge you with a service fee, depending upon which product you book. Opodo expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Some jurisdictions may also require birth certificates for children under the age of 12. To book your car, all you need is a credit or debit card. You can check your baggage allowance by either visiting the airline's website or, in the case of some airlines, by clicking here. Izq., 28006, Madrid Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Opodo”, “we”, “us” or “our”). Once you have made your booking, it is stored electronically in the airline reservation system. Download Book your hotel with free cancellation. 6.4. Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. ... over 900 rental car … Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. Any price increase must be paid for by you before the booking can be confirmed. Après réservation OPODO d'un vol pour Bali sur Emirates en Avril 2015, 4 passagers, j ai refuse une modification de plan de vol engendrant plus de 9h de retard.